Shipping policy
Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-10 business days. Delivery details will be provided in your confirmation email.
UK Delivery times and costs
Standard UK Delivery - £4.95 or free if the order totals £200 or more. Dispatched within 4 working days.
All UK orders are shipped with DPD and are fully trackable.
Please note DPD will not deliver Bank Holidays.
Please provide your mobile number and email address at checkout to be sent updates regarding your delivery.
Please note during Black Friday promotion period, order processing may take slightly longer than usual.
International delivery times and costs
Free international shipping for orders over £200.
For orders below this threshold, a standard delivery service charged at £10.00 is available for most countries we ship to.
Please note during busy sale periods order processing may take slightly longer.
For orders below this threshold, a standard delivery service charged at £10.00 is available for most countries we ship to.
Please note during busy sale periods order processing may take slightly longer.
Customs and charges
International orders may be subject to customs or import duties once it reaches the destination country. Iris Atsin/Atsun is not liable for payment of these charges and they must be paid by the person receiving the parcel. Unfortunately, Iris Atsin/Atsun has no control over these charges and as they vary from country to country, we cannot advise you at checkout what these charges may be. We advise contacting your local customs office before placing an order for a customs estimate so you are not surprised by these charges when your parcel arrives.
Note: In the event that the parcel is refused and returned to us by the courier service, the cost of the return shipping will be deducted from the refund amount.
Note: In the event that the parcel is refused and returned to us by the courier service, the cost of the return shipping will be deducted from the refund amount.
Sign for your delivery
UK Delivery - Someone will need to be home when your delivery is due as DPD require a signature. You will receive a text message and email to inform you of a one hour time slot they will attempt delivery. If you are not home you will have the option to change your delivery date, leave with a neighbour, collect from the depot or leave in a safe place within reason. We recommend getting your order shipped to your work address if no-one is going to be home.
Please note by requesting your parcel to be left in a safe place, you accept liability if the parcel goes missing providing DPD have followed your request and the image taken by the driver confirms this.
International Delivery – Someone will need to be home when your delivery is due as Global E require a signature. We recommend getting your order shipped to your work address if no one is going to be home.
Please note by requesting your parcel to be left in a safe place, you accept liability if the parcel goes missing providing DPD have followed your request and the image taken by the driver confirms this.
International Delivery – Someone will need to be home when your delivery is due as Global E require a signature. We recommend getting your order shipped to your work address if no one is going to be home.